Customer complaints

As a registered Financial Services Provider, RMB has a duty to deal or interact with clients in an honest and fair manner that facilitates the client’s interests with due skill, care and diligence..

If we fail to meet your expectations, please discuss your concerns with your relationship manager. If you wish to submit a written complaint arising from a failure to adhere to the above standards, this may be logged by emailing complaints@rmb.co.za

Upon receipt of the written complaint:

• Acknowledgment will be communicated within three working days; and
• A notification of the outcome of the investigation will follow within 20 working days.

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FirstRand ethics line

Any serious misconduct or illegal activities can be reported on the FirstRand Group Ethics website.

The FirstRand Ethics website is independently managed by Deloitte Tip-Offs Anonymous on behalf of the FirstRand Group.